Returns & Exchanges

At Kellyville Pets, we want you and your pet to be completely satisfied with your purchase. If a product is faulty or doesn't meet your expectations, we offer a straightforward return and exchange process to ensure your shopping experience remains positive.

1

Check Eligibility

Ensure your item is in its original packaging, unused, and returned within 21 days of purchase with a valid receipt or proof of purchase.

2

Contact Support

Reach out to our customer care team via email or phone to initiate your return request and receive a Return Authorization number.

3

Pack and Post

Securely package your items and send them back to our Kellyville warehouse, or bring them directly to our retail store for an immediate assessment.

4

Refund or Exchange

Once our specialists inspect the item, we will process your full refund to the original payment method or arrange for a replacement to be sent out.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing